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The calming voice behind the Saiba phone

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Saiba members have heard this calm voice from the other side of the phone. Vinolia Madzivhandila is Saiba’s receptionist. She exudes a welcoming, calming influence that has not gone unnoticed by Saiba members.

“I would describe myself as very shy. I don’t speak much unless I am spoken, particularly around people I do not know,” she says candidly.

Born in Johannesburg, the moved to Vryburg in North West Province to attend school. She completed high school in 2012 and went to Tshwane South TVET college to further her studies, where she enrolled on a marketing management course.

With her studies behind her, she worked in sales for a while until she joined the Saiba family in August 2019 as a marketing intern.

As a very shy and calm person, one of the challenges that she experienced while working in the membership department was panic and fear when it came to assisting members or directing their queries to the right person. Over time, Vinolia overcame her challenges and says it has been smooth sailing ever since.

Viniola’s advice to Saiba members

“There is quite a lot of services that Saiba offers but what I want to make members more aware of are the following:

  • CPD subscription
  • Licenses e.g., Business rescue
  • Regional WhatsApp groups

“There are many uniquye aspects to being part of the Saiba family. For example, all members get to have a personal consultant who is dedicated to assisting them with their queries and advancing their careers as accountants. Moreover, joining Saiba is quick and easy.

“My daily job consists of handling the calls from members and helping out in the membership department. One thing I love about working at Saiba is the love, support, and friendly colleagues here. We are like a family here, that is the most amazing part about Saiba.”

Reminiscing on pre-Covid days, Vinolia says waking up at 4 am to prepare for work was a struggle due to the amount of time it took to commute to and from work. Now she has more time to spend with her family and new-born baby.

Coming from a big family of seven children with four sisters, family is very important to her. Over weekends, television is her best friend. She also enjoys cleaning and spending time with her friends over lunch.

Vinolia says that being a part of the Saiba family is a dream-come-true. She also wants to go back to school to study public relations to better her skills and knowledge.