CIPC’s Temporary Email Support is Activated as Query System is Offline

System Unavailability Notice

The Companies Intellectual Property Commission (CIPC) issued a Notice 27 of 2024 informing users of the temporarily shut down its online enquiry system.

How to raise queries?

Users should resort to designated email addresses listed in the Notice for specific units or departments. This approach aims to maintain smooth operations and ensure queries are addressed efficiently.

Include the following in your query

To facilitate prompt assistance, customers must include their customer code, enterprise number, and tracking number in emails. The notice stresses the importance of using official email channels only, avoiding personal mailboxes to prevent information mishandling.

Do not send repeated queries

The CIPC requests customers to avoid sending repetitive emails about the same issue, which can clog the system and slow down response times. If your query is not answered within 10 business days, escalate as per the CIPC escalation procedures.

Mandatory Customer Verification

All CIPC customers are required to verify their profiles urgently, as unverified profiles will face delays in transaction processing, including applications and refund requests. This measure aims to secure and streamline operations.

Adjusting to Changes

The business community is encouraged to adapt to these interim communication methods until the CIPC enquiry system is back online. This period highlights the need for adaptability in operational challenges.